FAQ

Q?Do I need a referral letter?
A.

If you are a private patient, you DO NOT need a referral to be treated by our physiotherapists.

Workers compensation, Veteran Affairs, Enhanced Primary Care (Medicare) and Motor Vehicle Accident patients will require a Doctors referral prior to being assessed by a Physiotherapist.

Q?Can I use my health fund card?
A.

We have a iSoft terminal on site which allows us to directly communicate with your health fund and the option of EFTPOS or cash for any gap payment.

Q?What do I need to bring?
A.

Depending on the area being treated, the physiotherapists may require you to change clothes to fully assess the problem area. The session may include exercise rehabilitation in the gym, therefore closed in shoes is recommended (joggers).

Q?Where is the clinic located?
A.

The clinic is situated at Shop 60 & 61, Armadale Central Shopping Centre, 10 Orchard Rd Armadale. Conveniently located right beside the Apollo Health Medical Centre.

Q?Cancellation Policy:
A.

A cancellation fee may be charged for non-attendance or failure to notify the practice within 5 hours of your scheduled appointment. This policy is intended to help avoid situations where a patient requiring an appointment is unable to book a treatment time, only to have another patient subsequently not attend.